Prospya
FAQ

Questions, answered.

Everything about the data, credits, exports and GDPR. Can’t find your answer? Ask us, we reply within one business day.

The data

Where does the data come from?

From public sources: online maps and business directories, the businesses' own websites and their public social profiles. We cross-check them, clean them and keep only professional contact details. Only businesses are listed, never private individuals.

What is in a record?

Business name, trade, Google category, full address, postal code, city, region, phone number, email, website, Instagram account, Google rating, number of reviews and Google Place ID. Not every business has every field: the search shows which ones are available before you pay.

How fresh is the data?

New businesses are collected every day and the database is refreshed regularly. Each refresh also updates phone numbers, websites and ratings of businesses already listed.

Which countries are covered?

France and Belgium today: restaurants, bars, cafés, shops, beauty salons, tradespeople, hotels and more, in more than 30,000 cities. More countries are coming.

Why do some businesses have no phone or email?

Some listings simply do not publish one. Records with neither a phone number nor an email are shown in the results and never cost a credit.

Using the leads

Can I email the businesses from Prospya?

Yes. Run a search, click Email these businesses, write one email (from a template or with the AI writer) and send it. Each email is personalised with the business name and city, includes an unsubscribe link, and goes out gradually so it is delivered. Replies land in your own mailbox and the businesses move to Contacted in your CRM.

How do I export my leads?

Select the records you want, or export the first results of a search, and download a CSV file. It opens in Excel, Google Sheets and Numbers, and imports into HubSpot, Pipedrive, Brevo, Lemlist or any CRM.

Who uses Prospya?

Web agencies looking for businesses without a website, SaaS and B2B sales teams, suppliers and wholesalers covering a delivery area, recruiters, and anyone building local partnerships.

Can Prospya write my first message?

Yes. For any business you unlocked, the AI writes a cold email, an Instagram DM or a call script in French or English, based on what you sell and on real facts about the business (rating, reviews, missing website). Included in every account, up to 30 messages a day.

Can I track who I contacted?

Yes. In My leads, give each business a status (to contact, contacted, interested, client, not interested) and a note. Filter by status and export it to CSV with your notes.

Can I enrich a list I already have?

Yes. Upload a CSV of phone numbers, emails or websites: we find each business and add its name, trade, address, contacts, Instagram and rating. You see the matches before paying 1 credit per business found.

Can I search in French?

Yes. "plombier lyon" and "plumber lyon" give the same results, and you can also pick a trade and a city from the lists.

Credits & pricing

What costs a credit?

Revealing a record that has a phone number or an email costs 1 credit. Records with neither are free, and a record you already unlocked never costs again, whether you view it or export it.

Do credits expire? Is there a subscription?

No subscription and no expiry. You buy a pack once and use the credits whenever you want.

Is it really free to start?

Yes. Searching and filtering are free, and you get 25 free credits when you create an account. No credit card is needed.

What if a phone number or email is wrong?

If both the phone number and the email of a record are invalid, tell us and we refund the credit.

Do I get an invoice?

Yes, an invoice is emailed with every purchase. For a company invoice with your VAT number, contact us.

Start today

Get your first 25 leads free

No credit card. Search for free, top up only when you need more.

Help & FAQ

Quick answers to the most common questions. Still stuck? Contact us, we reply within a day.

How does Prospya work?

1. Search for free by trade and city. 2. Unlock the businesses you want: 1 credit shows the phone, email, website and address. 3. Call them, email them or export the list to CSV. Try a search →

How much does it cost?

Credit packs from €9, with no subscription and no expiry. 25 free credits when you sign up, no card needed. Businesses with neither a phone nor an email are free. See pricing →

Where does the data come from?

From public sources: maps and directories, the businesses' own websites and their public social profiles. We cross-check them, remove technical addresses and check that each email domain can receive mail. Read the FAQ →

Can I work as a team?

Yes, up to 10 people per account at no extra cost: shared credits, shared CRM, call tracking and stats per person. How teams work →

Can I email the businesses from Prospya?

Yes: write one email and send it to every business of your search, with templates, an AI writer, an unsubscribe link and follow-up in the built-in CRM. See email campaigns →

Is there a CRM?

Yes, built in: stages, next actions, call logging in one click, a board view and a history per business. Or export to your own CRM. See the features →

Is it legal to contact these businesses?

B2B prospecting is allowed in the EU when the message is relevant to the business and lets it opt out easily. Only businesses are listed, never private individuals. Privacy & GDPR →

All questions Contact us
Prospya

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Phone numbers and emails of local businesses

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